Cyber Security News


Protecting Your Data: Dymocks Data Breach and What You Need to Do

Dymocks, the book retailer, has alerted its customers to the potential compromise and leakage of their information onto the dark web following a recent cybersecurity breach.

Customers received an email outlining the situation and urging them to exercise vigilance, update their passwords, and keep a watchful eye on their bank accounts for any signs of unauthorised activity.

Whilst it was initially unclear exactly how many people had been affected by the breach, Dymocks disclosed to the ABC that customer information, including postal addresses, birthdates, email addresses, mobile numbers, gender, and membership details, could potentially have been compromised.

As a precaution, here are some general steps that Dymocks customers should take in response to this breach:

  1. Change Passwords: As recommended by Dymocks, customers should change their passwords immediately, not only for their Dymocks accounts but also for any other accounts that use the same or similar passwords.
  2. Monitor Bank Accounts: It's wise to keep a close eye on bank and credit card statements for any unusual or unauthorized transactions. If any suspicious activity is detected, customers should report it to their financial institutions immediately.
  3. Be Vigilant for Phishing Attempts: Customers should be cautious about unsolicited emails or messages that ask for personal information or appear suspicious. Cybercriminals often use breaches like this as an opportunity for phishing attacks.
  4. Enable Two-Factor Authentication (2FA): Wherever possible, customers should enable 2FA for their online accounts. This adds an extra layer of security by requiring a second form of verification in addition to a password.
  5. Contact Dymocks Support: If customers have any concerns or questions about the breach, they should reach out to Dymocks' customer support or follow any specific instructions provided in the email notification.
  6. Regularly Update Information: Keep your contact and personal information up to date with Dymocks and other online services to ensure you receive important notifications and to minimise the risk of unauthorised access.
  7. Consider Credit Monitoring: Some individuals may choose to subscribe to a credit monitoring service to receive alerts about any unusual activity related to their credit history.

Dymocks customers who have questions about the incident have been told to call 1800 849 096 between 9am and 5pm AEST or email help@mydymocks.com.au